Last updated: 3/3/2026
Thank you for shopping at Viral Goods Treasury.
If you are not completely satisfied with your purchase, we are here to help.
Returns
We offer returns within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in the same condition that you received it
The item must be in the original packaging
You must provide a receipt or proof of purchase
Certain types of goods may not be eligible for return, including:
Personalized or custom-made products
Perishable goods
Intimate or sanitary goods
Digital products
We reserve the right to refuse returns that do not meet these conditions.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Shipping costs are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original method of payment.
Refund processing times may vary depending on your bank or payment provider, but typically take 5–10 business days.
Damaged, Defective, or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
Please include:
Your order number
A description of the issue
Clear photos of the item
We will work with you to provide either:
A replacement item, or
A full refund
Order Cancellations
Orders can be canceled within 12 hours of purchase.
After this period, the order may already be in processing or shipped and cannot be canceled.
Non-Refundable Situations
Refunds may not be issued if:
The package was delivered but reported as not received
Incorrect shipping information was provided by the customer
The order is delayed due to customs or shipping carrier delays